FAQ

Answers To Some Frequently Asked Questions
  • Please feel free to call and place orders on the phone-415.681.9925
  • We deliver breakfast starting at 5:30 am.
  • Lunch can be delivered as early as 7:00 am. if requested in advance.
  • Dinner can be delivered as late as 6pm.
  • Custom orders not shown on website are available please call to discuss and get price quotes
  • Catering orders for Saturday and Sunday can be pre-arranged, minimum $200.00.
  • UCSF education departments must order through Bear Buy with America to Go.
  • UCSF medical departments can order using a credit card
  • There is no minimum size order for Monday through Friday deliveries; there is a $200.00 minimum for Saturday and Sunday deliveries.
  • A $15.00 delivery fee for all orders with walking distance, orders to any other location in SF area or requiring a van delivery will be $25.00
  • Orders may be cancelled or amended up to 2 hours before your delivery time. There is no charge for a cancellation made in this time frame. Any orders cancelled less than 2 hours before the delivery time will be charged full price.
  • We request email addresses when placing orders for confirmation purposes only, we DO NOT release this information.
  • We strive to meet our customers’ needs. Please call us with special requests and we will work with you to accommodate your needs.
  • We accept ALL major credit cards.
  • Itemized receipts and credit card receipts are delivered with your food. You may request to have a emailed copy of your receipt when placing your order.
  • Green policy: We try to minimize waste and therefore use carafes/airpots for coffee and tea service when we can, which means we pick these up the next day.
  • We only provide compostable plastic service ware and there is an additional fee for these products .40/ per person
  • Palio Paninoteca, dba Palio Café and is an independent minority owned business.